Here is the latest “reg fix” if your Exchange account is not setting up in Outlook. There are about 50 other things to try but I’ll put this as my top one as it’s fixed a most recent client issue. Thanks to AppRiver for helping assist on this.
Mar 20, 2017 Learn how to set up Microsoft Exchange in Outlook 2016 by following the instructions below. Set up Microsoft Exchange in Outlook 2016 Outlook 2016 first time user. Search and open Outlook. To get started with Outlook 2016, click Next button. You will be asked if you want to add an email account for Microsoft Outlook. My problem I am now facing is with Outlook 2016 connecting to Exchange 2010. On other PCs, Outlook 2007, 2010, and 2013 all connect and work with no issues. But the PC with Office 2016 seem to not like Exchange 2010. The steps I am taking: 1. Open Outlook 2016. Click 'Manual setup or additional server types' 3.
The registry key specifically bypasses Modern Authentication as Microsoft is currently doing some work on that feature. So the underlying issue was that Modern Authentication was preventing the password prompt in Outlook from appearing. Once the registry key was added the password prompt appeared and the profile setup was successful.
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentity
Type: REG_DWORD
Value Name: EnableADAL
Value data: 0
Type: REG_DWORD
Value Name: EnableADAL
Value data: 0
Need more fixes? Or have another fix? Email [email protected] and I’ll add to it here!
Desktop Level Troubleshooting
Profile testing
- Test on your own computer first, if it connects, it’s probably a local issue with the clients Outlook/computer/network
- Add account to current profile while Outlook is open
- Add account in the current profile in the control panel mail app while Outlook is closed
- Create a test profile in the control panel mail app
- Set Outlook to prompt to select profile on launch then click new and try to add the account
- Open a blank profile in outlook
- Delete Windows Credentials from Credential Manager multiple times
- Check the disabled add-ins, be sure there is nothing in there that should be enabled
- Delete all profiles and add account (be sure data from IMAP is backed up first!)
- Try starting Outlook in Safe Mode and adding the account
- Verify all add-ins not needed are removed
- Ping autodiscover.xxxxxxxxxx.com
- Ping outlook.office365.com
Registry Changes
- [HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover]
- “PerferLocalXML”=dword:00000001
- “ExcludeHttpRedirect”=dword:00000000
- “ExcludeHttpsAutoDiscoverDomain”=dword:00000001
- “ExcludeHttpsRootDomain”=dword:00000001
- “ExcludeScpLookup”=dword:00000001
- “ExcludeSrvRecord”=dword:00000001
- “ExcludeLastKnownGoodURL”=dword:00000001
- “ExcludeExplicitO365Endpoint”=dword:00000001
- If these fail, try this trick –add this to the registry
- [HKCUSOFTWAREMicrosoftOffice16.0CommonIdentity]
Type: REG_DWORD
Value Name: EnableADAL
Value data: 0
- [HKCUSOFTWAREMicrosoftOffice16.0CommonIdentity]
Other efforts worth trying
- Disable AV and Firewall, consider completely removing if need be.
- Quick repair on Office
- Full uninstall of Office/reboot/reinstall
- Delete all Windows credentials
- Change password in O365 portal
- Disable IPv6 on the computer
- Change DNS to Google 8.8.8.8
- Set DNS back to ISP
- Run the Outlook Diagnostic tool from https://diagnostics.outlook.com
- Test from https://testconnectivity.microsoft.com/
- Power cycle modem/router
- Check the DNS records — Change the cPanel MX record to remote from local
- Be sure to remove any old autodiscover records if not going from O365 to O365
If this all fails, downgrade Outlook. I do this usually if my efforts don’t work in the first 30 min.
Category: Outlook Support